Event Planner Frequently Asked Questions (FAQ)

How do I get to the convention center?

There are several options available. For detailed information visit the directions page.

Is there parking at the convention center?

The Curtis Culwell Center has 3 surface level parking areas, one located near the West entrance of the building and one on the East entrance of the building. There is also overflow parking in between the two lots. Parking fees for public events vary. Please check with sales team representative for more information.

When does the box office open for arena events?

In general the box office at the Curtis Culwell Center opens one hour prior to the start of the event. For specific information visit the upcoming events section of this website.

What services are available for disabled visitors?

We have made every effort to accommodate people with disabilities. Throughout the complex, you will find entrances, elevators, restrooms and services that offer the accessibility that is required. Accessible parking is available in both the east and west lot.

What hotels are close to the Curtis Culwell Center?

The Hyatt Place Dallas/Garland is located directly across our parking lot and the Holiday Inn Garland North is located on the opposite side of the George Bush Freeway directly across from the Hyatt Place Dallas/Garland. Additionally there are many other hotels just a short distance away. Please check under the hotel section of this website.

Can my guests bring food and beverage into the facility?

Outside food and beverage is not permitted. Most arena events have concession stands available and catering can be provided for all conference center events.

Are there family bathrooms available?

The Curtis Culwell Center offers a family bathroom on the concourse level of the arena.

Is event photography and video permitted at the Curtis Culwell Center?

Events organizers set the policy for their individual events. The Curtis Culwell Center does not permit the use of tripods and other equipment in seating areas that may block potential paths for exit in case of an emergency.

How can I ship a package to the Curtis Culwell Center?

If you are attending a convention or tradeshow, contact the Official Service Contractor who has been selected to manage shipments into and out of the convention center. If you do find it necessary to ship something direct to the Center, please address items using this format:


The Curtis Culwell Center
4999 Naaman Forest Blvd.
Garland, TX 75040
FOR: (Name of the Event, followed by the booth number if applicable)
(Name of your Company)
LOCATION: (Arena Event or Conference Center Event)

Are patrons allowed to bring bicycles to the Curtis Culwell Center?

Yes, they can bring their bicycle to the Curtis Culwell Center. However, they are not allowed to ride them inside the building. There are bicycle racks located outside of the main entrance of the building. Bicycle racks are provided to accommodate our visitors. The Curtis Culwell Center is not responsible for bikes left unattended.

Can I bring my own caterer to the CCC?

The Curtis Culwell Center has an in-house caterer and a list of approved caterers. If you have a caterer who is interested in becoming an approved caterer, please contact your sales team member.

Where do I load in for my event?

In general all events should use the loading dock area for event load in; however smaller conference center events may receive permission from their event coordinator to load in from the front of the conference center. This is determined based on the number of other events that are occurring simultaneously and the type of set-up that is being used.

Is smoking allowed in the outside areas of the CCC?

Smoking is not permitted anywhere on the premises of the Curtis Culwell Center.Guests and set-up crew must leave the property of the Curtis Culwell Center to smoke.

Can I bring in my own event security and/or medical team?

Event organizers are permitted to do this; however these personnel will be in addition to the event security and/or medical team that is required and hired by the CCC based on the number of expected guests at your event. The CCC security and medical team ensures the safety not only of participants/competitors but also attendees of the events.

 

For additional questions, please check with your sales team representative or event coordinator. You may also may find answers in the venue policies.